Privacy Policy

LetRef Ltd Privacy Policy

LetRef Ltd Privacy Statement and the Data Protection Act 1998

LetRef Ltd will use your information for the purposes of obtaining references in relation to your tenancy application and/or guarantor application, this includes contacting your employer/previous employer, accountant, your current and previous landlord/letting agent, character referee and carrying out a credit check with a licensed credit referencing company.

LetRef Ltd will treat all your personal information as private and confidential, except where disclosure is made at your request or with your consent or where we are required by law to disclose. We may hold your details for a minimum of 3 years.

LetRef Ltd will complete a reference report detailing the results of your reference application including salary disclosure and send this to the letting agent/landlord, this report will not be sent to you.

Use of the, the ‘Website’

Before using the LetRef Ltd website, you should note the following points:

  1. In order to deliver an effective service to you it is necessary for LetRef to store personal information about you and/or your Company.
  2. If you register to use the LetRef Ltd website either as a prospective Tenant or Guarantor, Landlord or Letting Agent (in order to supply details for referencing purposes or linking to our insurance partner, Just Landlords Ltd) then we will treat all information supplied to us in accordance with The Data Protection Act.
  3. Our privacy policy does not extend to any third party websites that you might visit via the LetRef Ltd website, or be directed to the LetRef Ltd website from.
  4. All necessary information supplied to LetRef Ltd will be processed and stored on a secure server and may be used during future visits to the site to facilitate easy repeated use. The transaction process will use data, encrypted using a Secure Socket Layer (SSL) session. Note that some older versions of Web Browsers do not support this facility. Therefore you should ensure that the Web Browser you will use supports SSL.
  5. Use of this website is intended for citizens of the United Kingdom citizens.

Use of Personal Information

Information you provide or we, LetRef Limited hold may be used by us, our employees and/or agents to:

  • identify you when you make telephone, email and fax enquiries;
  • carry out reference checks with employers, accountants, landlords/letting agents, character referees, credit referencing company:
  • help us detect fraud, misuse or loss;
  • keep your letting agent/landlord updated on any current tenant referencing specific to you or your Company and undertaken at your request;

All storage, use and transmission of personal information relating to an individual or a Company is subject to the Data Protection Act 1998.

Credit Reference Agencies

We may search the files of credit reference agencies who will record the search. This information may be shared with credit grantors and used for credit decisions and fraud prevention.

Third Party Agencies

We will also provide your information to relevant third parties such as insurers in order to achieve your various requirements. Except where LetRef Ltd is required to disclose by law, we will treat all your information as confidential, even when you are no longer a customer and (unless we are required to do so by law) will not disclose any such information except where a disclosure is made at your request or with your consent.

Where necessary you consent to our processing data that is defined as sensitive by the Data Protection Act such as data relating to your health or offences for the above purposes. LetsRef Ltd, its agents and sub-contractors will apply appropriate technical and organisational measures against the unauthorised processing of personal data and against accidental loss of, or damage to personal data. By providing your data you agree to your data being used and transferred as stated above.

Contacting Us

You can obtain a copy of all the details held by applying in writing, enclosing an administration fee of £20, to the following address: The Data Controller, LetRef Ltd, Office 3, Boundary House, Boston Road, London W7 2QE.

If you believe that any information we have about you is incorrect or incomplete, please contact us as soon as possible by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.; we will promptly correct this and inform any interested parties subsequently.

Please visit the following website for guidelines on data collection and your rights


By using this site, you agree we can set and use cookies. If you want to prevent cookies from being set please consult your browsers privacy help settings. A cookie is a piece of data that is placed on your computer’s hard drive. We apply cookies to allow web applications to respond to you as an individual. LetRef Ltd only use cookies where strictly necessary to identify your current session and enhance your experience when using our web site. When someone visits this site we collect information and details of the page, links and other standard information. This enables us to improve the customer experience on the web site. Data gathered via cookies will not associate you as an individual and no personal information will be able to identify an individual to our own systems or third party systems. LetRef Ltd does employ third party cookies that track your movements on our site. If you are concerned that cookies may be used to track your movements you can restrict cookie use in your browser; see your browser settings for more information. For more information about the use of cookies please refer to