Obtaining references for future tenants is a very important part of the letting process. When done thoroughly we can weed out fraudulent people and also any adverse credit history.
“We endeavour to take the entire burden away from you”
With our experience we have refined our procedures so that the whole process is smooth from start to finish for all concerned. You can see a step-by-step explanation of our procedure below.
The letting agent/landlord creates a property and adds tenants/guarantor details.
The tenant/guarantor will be sent an email instructing them to complete an online application and upload their supporting documents to our secure website www.eletref.co.uk. The applicant will be able to log onto their portal throughout the process to see progress, they will be sent text alerts if we have sent them a message.
The letting agent/landlord can keep up-to-date with progress by logging onto their secure area in www.eletref.co.uk, they can see when the applicant has submitted the application, the credit check is done and when all references have been received.
We contact the current and previous landlords, employer, accountant (if necessary), character referee, carry out a credit and electoral roll check, in some cases we carry out a passport check (if requested) and we always carry out a pre-ID/Visa document check to assist with the Right to Rent Check which will be carried out in person or video call by the letting agent/landlord.
Once completed the reference report is available in PDF format for the letting agent/landlord to download from our secure website, along with supporting documentation.